FAQ
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Find answers to the most common questions below! Please contact us via email or phone if you have any further questions not covered by the FAQ.

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Questions? Contact Us!
Common Questions
• Do I need to send my frames?
• How do I get my Prescription?
• How do I order multiple pairs of lenses?
• Is ordering online as accurate as in a store?
• What is a PD & how can I get mine?
• Why are your prices so low?
• How long does it take?
Product Information
• Traditional vs. Digital Progressives
• What lens brands do you use?
• What lens type and material do I need?
• What's the difference between no-line bifocals, no-line trifocals, & progressives?
• What's the difference between polarized & tinted lenses?
• How do I find a specific lens?
Order Status
• My order hasn't arrived.
• How do I track my order?
• How do I change or cancel an item in my order?
• Has my order shipped?
My Account
• I forgot my password.
• How do I edit my account information?
• How do I create an account?
Shipping
• Do you ship to my country?
• What are my Shipping Options?
Guarantees & Returns
• What if my lenses aren't working?
• Privacy Policy
• Security
• How do I return an order?
• Return Policy & Warranty
Pricing and Billing
• When will my credit appear on my account?
• When will my credit card be charged?
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I use a coupon?
Additional Support
• Questions? Contact Us!
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